Reset Your Forgotten Password

Reset your password if you have forgotten it. A password reset link is sent to your registered email address.

NOTE: This feature is available to authenticated users only. Federated (SSO) users must reset their password through their identity provider.

Reset Your Password

1. From the Portal's Homepage, select Sign In.
2. On the Sign In page, select Forgot Password?.
3. Enter your registered Email Address, then select Submit.
4. Check your email for the password reset link, then select the link.

NOTE: The reset link is valid for 24 hours. If the link expires, repeat the steps above to request a new link.

5. On the Change Password page:
   • Enter your New Password.
   • Re-enter the password to confirm.
   • Select Update.

Your password is now reset. Sign in with your new password.

See Also

• How to Change User Password

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