Understanding Surveillance Alerts
The Surveillance Alerts page is where you review and act on detections from your surveillance cameras. It brings every alert into one searchable list, so you verify what happened and decide what to do next.
What the Surveillance Alerts Page Is
When AI detection runs on a surveillance camera, each detection becomes an alert — a record that something was seen, on which camera, when, and how confident the system was. The Surveillance Alerts page is the historical, filterable view of those alerts across all your cameras. It's where you work through alerts: find the alert you care about, look at the evidence, and record the action you took.
This page covers reviewing and triaging past alerts. For the live, real-time view of cameras and active alerts, use the Operator Dashboard.
What an Alert Contains
Each alert carries the details you need to judge it at a glance:
| Detail | Description |
|---|---|
| Detection type | What was detected (for example, a person, weapon, or vehicle). |
| Severity | High, Medium, or Low. |
| Camera | The camera that produced the alert. |
| Confidence | How sure the detection was, shown as a percentage. |
| Triggered | When the detection started. |
| Ended | When the detection ended (blank while still active). |
| Status | Where the alert is in its lifecycle (see below). |
| Recording | A short recording clip of the moment, when one is available. |
The Alert Lifecycle
An alert moves through a simple lifecycle, and every change is recorded:
- New: the alert hasn't been actioned yet.
- Acknowledged: someone has seen it and is handling it.
- Resolved: the alert is closed out. A resolved alert can be reopened, which returns it to the queue as New.
- False positive: the detection wasn't a real security event. This is available from either New or Acknowledged.
Most actions take a short note, so the page keeps an audit trail of who did what, when, and why. A note is required for Resolve, False positive, and Reopen; for Acknowledge it's optional. The note (when present) and the actor appear in the alert's activity log.
Note: An alert's status is derived from its most recent action. A brand-new alert with no actions yet shows as New.
What's on the Page
- Toolbar: the alert count, a sort control (Most recent, Oldest, or Severity), a refresh button, and a filter toggle. Keyword search runs from the application's top search bar.
- Timeline: a read-only band above the list with one lane per detection type. Each alert is a bar placed at the time it occurred and colored by severity. Select a bar to open that alert.
- Alert list: one row per alert, showing the detection type, severity, camera, time, status, and confidence, with the available actions on each row.
- Inspector: a panel that opens on the right when you select an alert. It shows the alert's details, the recording clip (or the live camera feed when no clip exists yet), and the full activity log.
Filters and Search
You narrow the list with these filters, available from the filter panel:
- Camera: one or more surveillance cameras.
- Severity: High, Medium, or Low.
- Status: New, Acknowledged, or Resolved.
- Min confidence: a lower bound on detection confidence.
- Time range: a From and To date range.
Keyword search matches the detection type, the camera name, and the text of any note. The list also supports sorting and pagination. Your filter, sort, and page selections are kept in the page address. Copy the URL to bookmark or share an exact view.
Where to Find It
Open the Surveillance group in the Asset Library left navigation and select Alerts. The group appears when you have the surveillance permission.
Next Steps
To work through your alerts, see How to Manage Surveillance Alerts for the steps to search, inspect, and record a decision on an alert.