Understanding Live Stream Reminders in VIDIZMO
Audiences often miss scheduled live sessions they intended to attend. A live stream reminder closes that gap by emailing your audience a set time before a live stream begins, with a link to join. This article explains what live stream reminders are, who receives them, and when they're sent.
To set them up, see How to Set Up Live Stream Reminders in VIDIZMO.
Concepts
A live stream reminder is an email sent to selected people a chosen number of minutes before a scheduled live session starts. The reminder email includes the session name, the start time with its time zone, a button to join the live session, and links to add the event to Google Calendar or Outlook.
Reminders are turned on per live session by the host, not portal-wide. If the host sets no reminder time on a scheduled live, no reminder is sent for that session. This keeps reminders intentional — they go out only for the sessions a host chooses to promote.
Who Receives a Reminder
Recipients come from two paths that work together:
- Host pre-selection. When scheduling the live, the host picks the users and groups who should be reminded. Everyone in those groups, plus each selected user, receives the reminder.
- Viewer self-flag. Any signed-in viewer on the live session page can turn on a reminder for themselves with the Remind me before it starts option. This works only when the host has set a reminder time for that session.
A person added through both paths still receives one reminder per scheduled time.
When Reminders Are Sent
The host sets one or more lead times, measured in minutes before the session start. For each lead time, VIDIZMO sends one reminder at that point before the start. For example, lead times of 1440, 60, and 15 minutes send reminders one day, one hour, and 15 minutes before the session begins.
If the host changes the session start time, the reminders move with it — they're sent relative to the new start, not the old one. A lead time that has already passed by the time of a change is skipped rather than sent late.
Use Cases
Company Town Hall
A communications manager schedules a quarterly all-hands stream, sets reminders for one day and 15 minutes before, and selects the All Employees group. Staff get an email the day before to plan around it and another just before it starts.
Optional Training Webinar
A trainer schedules an optional live session and sets a single 30-minute reminder. Rather than pre-selecting an audience, the trainer lets interested viewers opt in themselves with Remind me before it starts on the session page.
Key Considerations
- Reminders are email only.
- A host must set at least one reminder time, or no reminders are sent and viewers don't see the self-flag option.
- Each lead time is between 1 minute and 10,080 minutes (7 days) before the start.
- Viewers must be signed in to flag a reminder for themselves.
- Removing all reminder times from a live, or cancelling or deleting it, stops its reminders.
- Recipients chosen by the host are saved with the live session, so the session must be saved before recipients can be selected.