What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes, 4-24 hour,within 2-5 days? What is the response time to critical error requests?

Yes, all support features are determined based on the support contract or service level agreement (SLA), depending on the customer's support needs or requirements. We are capable of providing support for any timeframes, from a few minutes to a couple of days, depending on the terms of the service agreement. The same applies to any notifications regarding critical errors.